Ms. Ingy Harraz

Ms. Ingy Harraz




National bank of Egypt

A professional in retail banking with 20 years banking experience in customer service, sales development, branch & people management and digital banking channels development.
Results driven with an eye on details and improvement of business targets, cross selling activities , change management & people development .

Key & team player in different projects across board with a proven track record of high performance and interpersonal skills.

Seeing the potential of the digital transformation in the banking industry, moved from branches regional manager to Digital banking in 2012, taking the responsibility of E-channels development and building customer experiences serving retail platforms which comprises online banking services, SMS services, telephone banking, mobile banking, ATM network strategy management, website and social media, mobile wallet, digital branches and call center management.

Scope includes building digital strategies, setting requirements & road maps, all the way to planning the commercial launch in terms of communication, activation and customer engagement.

All session by Laurence Francis

Ms. Ingy Harraz